Payment
Payment options include Bancontact, iDeal, credit card, Apple Pay, Google Pay and bank transfer, depending on which payment method is available in your area.
Shipping
All our orders are shipped via Bpost, including track & trace, within three days of receiving your payment at the latest. We charge the following fees:
Within Belgium:
– Orders up to 55 euros: 4.99 euros shipping costs (large packages 12.50 euros)
– FREE shipping from 55 euros
Within the EU
– Orders up to 100 euros: 9.5 euros shipping costs (large packages 15 euros)
– FREE shipping from 100 euros
United Kingdom
– All orders: 45 euros shipping.
Returning
Return conditions:
– The trial period of 14 days from receipt of the item(s) has not yet expired
– Item(s) is/are unworn (trying on is of course possible)
– Item(s) is/are undamaged
– Item(s) have attached labels and/or stickers
– Item(s) is/are packaged in original packaging if possible.
– You have a period of 14 days to return the product without giving reasons, starting from the day of receipt of the product.
– You still have 14 days from the time of the return notification to return the product.
– The product can only be returned unused and, if possible, in its original packaging.
Are there any fees for returns?
We do not charge for returning items. PLEASE NOTE: the shipping costs associated with returning the items are to be paid by yourself. We can’t compensate those.
How should I return the product?
Request your return by sending an email to info@curio-hasselt.be stating RETOUR and your order number. You will receive a reply from us so you know we are expecting your return.
You return your order with all delivered accessories and -if reasonably possible- in its original condition and packaging. Therefore, we always recommend carefully opening the shipping box and original gasket so that you can use it again to return the order if necessary.
Until when can I return the product?
You have the right to return the product within a period of 14 days without reason. The withdrawal period expires 14 days from the day on which you or a third party designated by you, other than the carrier, takes physical possession of the product(s).
How and when will I get my money back?
After you submit the return request, we will refund the amount as soon as possible in the same manner as the way the original transaction was made. In any case, this is done within 14 days. Refund of the purchase price will be made (after receipt of the return) on business days.